Redbox Storage in New Territories

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comments 5

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  Lucy Fung

  :: 24 March 2018 14:40:30

  Stored my personal belongings with Red Box for over 2 years. Clothes came back moldy and most importantly my designer purses / handbags came back very moldy. I reached out to them asking for some form of compensation. Didn’t hear back for 2 weeks - by that time I had already cleaned everything myself so that the mold would not spread to the rest of my home. They offered to pay for cleaning of my purses / handbags after I already told them I had cleaned them on my own - very unhelpful. Any company with some sense of customer service and satisfaction would offer to refund some money, whether it’s the delivery fee or part of the storage cost. Got none of that from Red Box and instead I got slow customer service response, unhelpful solutions, and an explanation that it’s not their fault. Will never use them again and I highly advise anyone to think twice before using them.

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  Julian March

  :: 14 September 2017 12:47:27

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  SinK KWOK

  :: 09 October 2016 23:40:17

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  Ken Leung

  :: 19 June 2016 12:30:03

  Reasonable price, parking, trolley can use, air con provided

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  William Li

  :: 07 May 2016 11:34:37

  nice self storage facility